Shipping policy

We want to be direct with you about how orders move from us to you.

Processing time

Orders are processed during business hours, Monday through Friday. Most in-stock items are processed and prepared for shipment within 2 to 3 business days of your order being placed.

Some items are released in limited batches as part of a numbered Issue, such as Foundation One. When you order one of these pieces, the product page will show the current fulfillment batch and its expected ship date. Your order will ship on or around that date, not immediately at checkout. We do this because these are made and finished in limited runs, not pulled from an unlimited warehouse stock.

Domestic shipping

Once your order ships, you'll receive a confirmation email with tracking information. Domestic orders typically arrive within [3 to 7] business days after shipment, depending on your location and the shipping method selected at checkout.

International shipping

We currently ship to select international destinations. International delivery times vary by country and can take longer than domestic shipping. Any customs fees, import duties, or local taxes charged by your country are the responsibility of the recipient and are not included in your order total.

Shipping rates

Standard and expedited shipping options are available at checkout. Exact rates are calculated based on your location, order weight, and the shipping speed you select.

Address accuracy

Please double check your shipping address before completing your order. We are not responsible for orders delivered incorrectly due to an address entered wrong at checkout, and once an order has shipped we may not be able to redirect it.

Delays

Occasionally, weather, carrier disruptions, customs processing, or high demand during a new Issue release can affect delivery times. We'll do what we can to keep you informed if this happens with your order.

Lost or damaged packages

If your order arrives damaged or does not arrive at all, contact us at info@blacbess.com with your order number. We will look into it with the carrier and make it right.

Questions

Reach us anytime at info@blacbess.com. We respond within 1 to 2 business days.