Shipping policy

We want to be direct with you about how your order moves from us to you. Below, you’ll find clear information about processing times, shipping costs, delivery destinations, transit times, and what to do if something goes wrong with your package.

Processing Time

Orders are processed during business hours, Monday through Friday.
For most in-stock items, our order handling time is 2 to 3 business days. This is the time we need to prepare, pack, and hand your order to the shipping carrier. The transit period begins after your order has been processed and shipped.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time, Monday through Friday.

Orders placed before 5:00 PM Eastern Time enter the processing queue on the same business day. Orders placed after 5:00 PM Eastern Time begin processing on the next business day.

Orders placed on weekends or U.S. public holidays begin processing on the next business day.

Some items may be released in limited batches as part of a numbered Issue. When this applies, the product page will show the applicable fulfillment batch and expected ship date. These orders will ship on or around the stated date rather than immediately after checkout.

These orders will ship on or around the stated date rather than immediately after checkout. This is because these pieces are made and finished in limited production runs rather than kept in unlimited warehouse stock.

Domestic Shipping

We currently ship domestic orders within the contiguous United States.
Once your order has been processed and shipped, you’ll receive a confirmation email containing your tracking information.
Domestic transit time is approximately 3 to 7 business days after shipment, depending on your location and the shipping method selected at checkout.
Please remember that the transit period begins after the 2 to 3 business day handling period has been completed.

International shipping

We currently ship to select international destinations. Available destinations and shipping options will be displayed during checkout.
International transit time is approximately 7 to 14 business days after shipment. Delivery may take longer in some circumstances due to customs processing, destination-specific carrier delays, or other factors outside our control.
International customers are responsible for any customs fees, import duties, VAT, or local taxes charged by the destination country. These charges are not included in your order total or shipping fee unless specifically stated at checkout.

Shipping Rates & Costs

We provide standard and expedited shipping options where available.

Standard domestic shipping: $10 flat rate

Expedited shipping: Available at checkout where applicable. The exact rate is displayed before payment.

International shipping: Rates are calculated at checkout based on your destination, package weight, and selected shipping service.

The shipping cost shown at checkout is the amount applicable to your selected shipping method and destination.

Address accuracy

Please double-check your shipping address before completing your order.

We are not responsible for orders delivered incorrectly because of an address entered incorrectly at checkout. Once an order has shipped, we may not be able to redirect or change the delivery address.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be shipped again.

Delivery Delays

We work hard to meet the delivery timeframes listed above, but occasional delays can happen.

Weather conditions, carrier disruptions, customs processing, high order volumes, and increased demand during a new Issue release may affect delivery times.

If we become aware of a significant delay affecting your order, we’ll do our best to keep you informed.

Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as possible at info@blacbess.com with your order number and clear photographs of the package and damaged item.

If your tracking information stops updating or your order has not arrived within the stated transit timeframe, please contact us at info@blacbess.com with your order number and tracking information.

We will review the shipment with the carrier and work with you toward an appropriate resolution.

Please keep the original packaging and shipping materials if your order arrives damaged, as they may be required during the carrier investigation.

For information about returns and refunds, please review our Return & Refund Policy.

Questions About Your Order?

For questions about processing, shipping, tracking, or delivery, please contact us at info@blacbess.com.

We respond to customer inquiries within 1 to 2 business days, Monday through Friday.

BLACBESS LLC

5829 Campbellton Road SW Suit 104-213
Atlanta, GA, United States, 30331
Phone: +1 404-922-9884
Email: info@blacbess.com

You can also visit our Contact page.