Refund policy

We want you to be confident in what you order from us. Here is how returns work, plainly stated.

Return window

You may request a return within 14 days of the delivery date. To start a return, email us at info@blacbess.com with your order number and the reason for your return. Every return must be approved by us before it is sent back. Returns sent without approval may not be accepted.

Condition of returned items

Items must be unworn, unwashed, and in their original condition with all tags attached. Use should be limited to trying the item on to check fit. Items that show signs of wear, washing, or use beyond that will not qualify for a return.

Return shipping

Once your return is approved, standard return shipping fees apply and are the responsibility of the customer, unless the return is due to our error or a defective item.

Objects of Practice (mugs, bottles, and similar items)

For hygiene reasons, drinkware such as the Mug and the Bottle can only be returned if unused and in its original, unopened condition. Once used, these items are final sale unless defective.

Limited Issue items

Garments and objects released as part of a limited Issue are produced in restricted quantities. If you'd like to exchange for a different size, we recommend reaching out as soon as possible, since we may not be able to guarantee stock in your preferred size once a batch sells through.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method. Please allow [5 to 10] business days for the refund to appear, depending on your bank or card issuer. Original shipping costs are non-refundable.

Damaged or defective items

If your item arrives damaged or defective, contact us at info@blacbess.com within [7] days of delivery with your order number and a photo of the issue. We will cover the cost of return shipping and provide a replacement or refund, at no additional cost to you.

Non-returnable items

Final sale items, gift cards, and any item marked as non-returnable at the time of purchase cannot be returned or refunded.

Questions

For anything not covered here, reach us at info@blacbess.com. We respond within 1 to 2 business days.