Refund policy

We want you to feel confident ordering from BLACBESS. This policy explains when an item can be returned, how to request a return, who is responsible for return shipping, and how refunds are handled.

Return Window

You may request a return within 14 days of the delivery date.

To start a return, email info@blacbess.com  with your order number and the reason for your return.

All returns must be approved by BLACBESS before they are sent back. Returns sent without prior approval may not be accepted.

Condition of Returned Items

To qualify for a return, items must be:

  • Unworn and unwashed

  • In their original condition

  • With all original tags attached

  • In their original packaging where applicable

Use should be limited to trying the item on to check fit. Items that show signs of wear, washing, damage, or use beyond a normal try-on will not qualify for a return.

Return Shipping

Once your return is approved, standard return shipping costs are the responsibility of the customer.

If the return is due to a BLACBESS error or a defective item, BLACBESS will cover the cost of return shipping.

Return instructions will be provided after your return request has been reviewed and approved.

Objects of Practice: Mugs, Bottles, and Similar Items

For hygiene reasons, drinkware such as the BLACBESS Mug and Bottle can only be returned if they are unused and in their original, unopened condition.

Once a drinkware item has been used, it is considered final sale unless it is defective.

Limited Issue items

Garments and objects released as part of a numbered Issue are produced in restricted quantities.

If you would like a different size for a Limited Issue item, please contact us as soon as possible before returning the item. Because these releases are produced in limited quantities, we cannot guarantee that your preferred size will still be available.

Any return must still meet the conditions and return timeframe stated in this policy.

Refunds

Once we receive and inspect your approved return, we will notify you of the refund status.

Approved refunds are issued to the original payment method used for the purchase.

Please allow 5 to 10 business days for an approved refund to appear in your account, depending on your bank, card issuer, or payment provider.

Original shipping costs are non-refundable, except where the return is due to a BLACBESS error or defective item, or where otherwise required by applicable law.

Damaged or Defective Items

If an item arrives damaged or defective, please contact us as soon as possible at info@blacbess.com with your order number and clear photographs of the issue.

We will review the issue and work with you toward an appropriate resolution. Where the issue is confirmed to be a BLACBESS error or product defect, we will cover the cost of return shipping and provide a replacement or refund at no additional cost to you.

Please keep the original packaging and shipping materials if your order arrives damaged, as they may be required during the review or carrier investigation.

Non-Returnable Items

The following items cannot be returned or refunded:    

  • Final sale items

  • Gift cards

  • Items specifically marked as non-returnable at the time of purchase

  • Used drinkware and similar hygiene-sensitive Objects of Practice, unless defective

International Returns

International customers remain responsible for return shipping costs unless the return is due to a BLACBESS error or defective item.

Any customs duties, import duties, VAT, or other charges imposed by the destination country are separate from BLACBESS return shipping charges.

Questions About a Return or Refund?

For questions about a return or refund, please contact us at info@blacbess.com.

We respond to customer inquiries within 1 to 2 business days, Monday through Friday.

BLACBESS LLC

5829 Campbellton Road SW Suit 104-213
Atlanta, GA, United States, 30331
Phone: +1 404-922-9884
Email: info@blacbess.com

For shipping information, please review our Shipping Policy.